Privacy Policy

Strategy Within is a coaching practice operated by Jeremiah Akladious [trading entity and ABN to be added], based in Sydney, New South Wales, and delivering coaching online. In this policy, "we", "us" and "our" mean Strategy Within.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in keeping with the International Coaching Federation (ICF) Code of Ethics. Even where a small-business exemption might apply, we choose to meet these standards.

Depending on how you interact with us, we may collect:

Coaching conversations can touch on personal matters such as your beliefs, faith, health or relationships. Under the Privacy Act these are "sensitive information".

You decide what you share. We only collect and record sensitive information with your consent, only when it's relevant to your coaching, and we never use it for marketing.

Business information you share for an audit, systems review or strategy review is treated as confidential in the same way as what you share in sessions. It is used only to deliver your engagement and is returned or securely deleted at the end of it on request. We are happy to sign a mutual confidentiality agreement before an Elite CEO Partnership or VIP Strategy Day begins.

If you share information about other people, such as employees, partners or customers, please share only what is needed and only where you are entitled to. We will use it only for your coaching and will not contact those people without your agreement.

Mostly directly from you, when you book a call, apply for a program, attend sessions, email us or visit this website. If an organisation sponsors your coaching, we may receive your contact details from them; what you say in sessions is still not shared back without your agreement.

We use your information to:

Confidentiality belongs to you, the client. We will not disclose anything shared in or around our coaching relationship without your express permission, except where there is a legal requirement, a serious threat of harm to you or others, or you have given written consent.

Where a third party sponsors your coaching, what they can and cannot be told is agreed with you in writing before we begin. In group cohorts, every participant agrees to keep what others share confidential.

Professional supervision is a normal part of ethical coaching. Anything discussed in supervision is de-identified.

We never sell, rent or trade your personal information. We share it only with service providers that help us run the practice, and only as much as they need:

Some of these providers store or process data outside Australia, including in the United States, the United Kingdom and the European Union. Before using a provider, we take reasonable steps to make sure it protects personal information to a standard comparable to the Australian Privacy Principles.

We do not record coaching sessions unless you agree in advance. Any recording is used only for your own reflection or, with your separate consent, for de-identified credentialing assessment, and is deleted once that purpose is complete.

The Founder Gap Score is calculated automatically from your answers. It is a self-assessment that gives you a snapshot, not a decision about you, and it does not affect whether we will work with you or on what terms.

We do not use computer programs or artificial intelligence to make decisions that significantly affect your rights or interests, for example, whether you can access coaching. Those decisions are always made by Jeremiah, in conversation with you.

We will not put what you share in coaching into AI tools (such as transcription or note-taking assistants) without your explicit consent. If this changes, we will update this policy before it takes effect.

We'll only send you marketing emails if you've opted in or have an existing relationship with us, in line with the Spam Act 2003 (Cth). Every email includes a one-click unsubscribe, and we action requests within five business days.

This website uses essential cookies to function and analytics cookies to understand, in aggregate, how visitors use it. You can block or delete cookies in your browser settings; the site will still work, although some features such as the embedded booking calendar may not.

We store information in reputable, access-controlled systems with multi-factor authentication, keep coaching notes in encrypted storage, and limit access to Jeremiah and anyone bound by the same confidentiality obligations.

We keep coaching records for as long as needed to provide our services and meet legal and professional obligations, generally up to seven years after our engagement ends, and then securely destroy or de-identify them. You can ask us to delete your records earlier, subject to any legal requirements.

You can ask for a copy of the personal information we hold about you, or ask us to correct it, at any time. We will respond within 30 days and will not charge you to make a request. If we cannot give you access, we will explain why in writing.

If a data breach is likely to cause you serious harm, we will notify you and, where required, the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme, and tell you what we are doing about it.

If you have a concern about how we have handled your information, please contact us first. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. Concerns about coaching ethics can also be raised with the International Coaching Federation.

We may update this policy as our practice, tools or the law change. The latest version will always be on this page with its date. If a change significantly affects how we use your information, we'll let current clients know directly.

Privacy enquiries: [email protected] · Strategy Within, Sydney NSW, Australia [postal address to be added].